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Let’s address the elephant in the room by stating a fact. Chatbots revolution began in early 2016 and in no less than 6 months, all major tech giants either launched a bot development platform. Either they have created their own chatbot or both. According to Gartner’s report, by 2020, 85% of customer interactions will be...
Just when you think you have introduced enough technology and automated almost all possible services and operations in your hotel, there’s always something new that pops up and makes our head go round! And this time– it’s chatbots. With new technology coming up every year, chatbots are the new hype in the market. With more...
The technology is evolving at an unstoppable rate. There was a time when paper notebooks were used to maintain the hotel’s data which again replaced with a computer system. And now these trends are also changing with the mobile devices supporting GPS, chatbots, games, amusements, and many more. Hotel booking is just a few click...
When we talk about hotel management, the first thing that comes to our mind is the role of a hotel manager. A hotel manager should be confident, approachable and an adventurous person who would embrace any challenge that is thrown upfront him; long-story-short, they aren’t afraid to try new things! A hotelier should be always...
In recent years, online reputation management for hotels has emerged as a critical function; a means of measuring guest satisfaction, guiding improvements, and attracting more bookings. According to a recent TripAdvisor survey of over 10,000 hospitality businesses worldwide, online reputation management is the top investment priority in 2018, outranking renovations, marketing, staff training, and technology....
The importance of social media in business is growing at dramatic speed. With more and more people joining social media sites and using them regularly as well as efficiently, the social media industry is bound to become bigger in the coming years! It’s booming in an unprecedented manner and the social media wave isn’t ending...
The miraculous advent of social media and other communication channels have revolutionized the way a hotel communicate with their guests. Traditionally, most businesses rely on phone and email communication to engage their clients. However, things have changed so much over the last couple of years and every business is finding new and innovative ways to engage...
If you’re not living under a rock you’d know that Kerala has been hit with heavy floods few days back! But the latest news revealed that there is an indication of easing of rain in Kerala! An orange weather alert (which signals preparedness) has been issued across 11 districts out of the 14. Saying all that, now,...
Often times the spectrum of customer service ends up in a frustrating circle. The hospitality industry is ever-changing and a close eye must be kept on keeping up with those responsible for solid five star customer service! To attain the best levels of guest experience you must focus on the tools that you utilize in...
In this competitive digital age, it is crucial to stay ahead of the curve & know the latest hotel marketing strategies to survive in this competitive niche. Your business could suffer a lot if you don’t adapt to these new trends which would leave you in danger of falling behind! Whether you own a chain...
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