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HOTELIERS
Let’s address the elephant in the room by stating a fact. Chatbots revolution began in early 2016 and in no less than 6 months, all major tech giants either launched a bot development platform. Either they have created their own chatbot or both. According to Gartner’s report, by 2020, 85% of customer interactions will be...
The technology is evolving at an unstoppable rate. There was a time when paper notebooks were used to maintain the hotel’s data which again replaced with a computer system. And now these trends are also changing with the mobile devices supporting GPS, chatbots, games, amusements, and many more. Hotel booking is just a few click...
When we talk about hotel management, the first thing that comes to our mind is the role of a hotel manager. A hotel manager should be confident, approachable and an adventurous person who would embrace any challenge that is thrown upfront him; long-story-short, they aren’t afraid to try new things! A hotelier should be always...
If you’re not living under a rock you’d know that Kerala has been hit with heavy floods few days back! But the latest news revealed that there is an indication of easing of rain in Kerala! An orange weather alert (which signals preparedness) has been issued across 11 districts out of the 14. Saying all that, now,...
Myriads of OTA companies make money from a few sources, the largest of which is hotel reservations with 70% of its revenue coming from hoteliers! The strategy is simple—buy up a large number of hotel rooms at a steep discount and market the site as having the lowest price guaranteed. The main objective of an...
In our previous blog, we have enlightened you on how AI is improving the existing guest experience in hotels via machine learning and automation! As said, this is going to be a blog-series; we will discuss about– how AI can automate concierge services in hotels through this blog. So, let’s continue! Many of us now use small doses of...
From developing hyper-personalized guest experiences to identifying unrecognized revenue opportunities, AI empowers innovation and growth by distilling information and deducing patterns into actionable insights which in turn will generate better hotel bookings and ROI at the same time. With the inception of 21st century, myriads of industries that remain adamant to integrating new technological revolutions are most...
According to the definition provided by Google, a chatbot is a computer program designed to simulate conversation with human users, especially over the world wide web. It’s not at all a new fact to state that the chatbots have been garnering all the buzz these days, especially in 2017-2018. As a matter of fact, you...
The world is really changing, right! Every day you open any social media platform or even newspaper, you will see some companies are amending/updating or even completely changing their data and privacy policy. But why? Newsflash is that recently, the member states of the European Union (EU) is subjected to one of the biggest changes...
The ‘chatbot’ has been a buzz-word over the past few months across a wide range of industries. In two years time the average person will have more conversations with bots than with their spouse – according to Gartner. 2018 so far has seen an explosion of various chatbots available on popular messaging apps coupled with easier...