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HOSPITALITY INDUSTRY
When we talk about hotel management, the first thing that comes to our mind is the role of a hotel manager. A hotel manager should be confident, approachable and an adventurous person who would embrace any challenge that is thrown upfront him; long-story-short, they aren’t afraid to try new things! A hotelier should be always...
A hotel chatbot can redefine guest experience by engaging guests in unique ways! On the other hand, a hotel mobile application is nifty and can do a lot in terms of guest engagement! But do you know which one is the best for hospitality industry? A chatbot can be deployed on a website or Facebook...
The hospitality industry is one of the fastest growing sectors in the world as tens of thousands of tourists and business travelers are going from one place to another in order to attend vacations, seminars, and business meetings. Since this niche is rapidly blooming, the demand for implementing the latest technologies is highly increasing and...
1. When & how did you enter the hospitality space? After College where I majored in Hotel, Restaurant & Travel Management. My 1st job was a Housekeeping Manager for Courtyard Marriott where I went through Marriott’s ID Training Program. 2. Aspire our readers by taking them through your journey? From starting as a housekeeping manager...
We all know that modern-day mobile applications like Uber, Yelp, and Shazam have made our lives easy but there is a catch-22 situation here! These so-called make-our-lives-easier-apps also create a lot of fuss because every time you want to use an app you have to install them and if your smartphone is running low on memory then...
Some of the characteristics and activities of a successful hotel business are proper presentation and constant improvement of qualitative services, which exceeds the expectations of customers in every way including from pre-booking to post-stay. The choice of hotels becomes one of the main issues of discussion: the variety of the hotel services, quality, reliability, and price...
“The blogosphere is filled with a wealth of incredible blogs on every subject imaginable.” — Brian Clark. Just like any other modern-day service industry, the hospitality business is constantly reinventing itself with the introduction of AI, virtual butlers, and IoT, and keeping up with all of the new trends and innovations might seem like a highly...
RevPAR is arguably the most important of all ratios used in the hotel industry. Because the measure incorporates both room rates and occupancy, it provides a convenient snapshot of a how well a company is filling its rooms, as well as how much it is able to charge. Most hotel-industry observers are familiar with the...
From Social Media Blogging to being a Hotel Marketing Expert, Are Morch works closely with Hotels to create Social Media strategies that fit their needs and properties. His career has revolved around hotel management and he is very passionate about this topic. We got the opportunity to interview the Hotel Marketing veteran about his journey...
Often times the spectrum of customer service ends up in a frustrating circle. The hospitality industry is ever-changing and a close eye must be kept on keeping up with those responsible for solid five star customer service! To attain the best levels of guest experience you must focus on the tools that you utilize in...
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