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GUEST EXPERIENCE
The miraculous advent of social media and other communication channels have revolutionized the way a hotel communicate with their guests. Traditionally, most businesses rely on phone and email communication to engage their clients. However, things have changed so much over the last couple of years and every business is finding new and innovative ways to engage...
It’s a world-wide known fact that in the hotel realm, the primary focus has always been about creating a positive customer experience which a guest must remember while they are leaving your hotel with wonderful memories of their journey giving it an emotional touch. It should be so awe-inspiring that they must share it on...
The Hotel Industry has evolved at a rapid pace in the past few decades. From accommodation types to the sources of reservations, from hotel management systems to guest experience strategies, everything has come a far way, thanks to technology. Today, you can look for and book a room in a hotel thousands of miles away,...
If you’re not living under a rock you’d know that Kerala has been hit with heavy floods few days back! But the latest news revealed that there is an indication of easing of rain in Kerala! An orange weather alert (which signals preparedness) has been issued across 11 districts out of the 14. Saying all that, now,...
Often times the spectrum of customer service ends up in a frustrating circle. The hospitality industry is ever-changing and a close eye must be kept on keeping up with those responsible for solid five star customer service! To attain the best levels of guest experience you must focus on the tools that you utilize in...
In this competitive digital age, it is crucial to stay ahead of the curve & know the latest hotel marketing strategies to survive in this competitive niche. Your business could suffer a lot if you don’t adapt to these new trends which would leave you in danger of falling behind! Whether you own a chain...
In our earlier published blog, we have discussed how a hotel management system can drive more revenue. So, without any further ado, let us delve deeper into the topic and know a few basic things about hotel management software. Think about it: is there anything worse than buying the wrong size pants? You spend 15 minutes...
The rise of Airbnb has seemed unstoppable. Seemingly out of nowhere, it appeared on the scene and within a few years had made such a large impact. Profits of doom started talking about the death of the hotel industry. In 2016, 19% of leisure travellers claim they used Airbnb and OTAs (including Booking.com) are now...
Online reviews can make or break any business! These online reviews have become crucial for both the potential customers as well as business owners. An online review helps a potential customer to know and dig deeper the post-buying experiences before making a purchase or they can know more about your hotel via positive/negative reviews submitted...
When it comes to marketing your hotel services and making your presence in the online world, it’s about developing a working-strategy that recognizes the need for a strong online presence because nowadays, a guest will search or somehow come to know about your hotel (brand) via internet. Those days are gone where a guest will...
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