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The competition between the independent and chain hotel is growing and each of them is trying to survive in the economy via redefining the guest experience thereby attracting more guests (millennial and business travelers) towards their respective hotels. There are different types of strategies that are used by independent as well as chain hotels. An Independent and...
The importance of social media in business is growing at dramatic speed. With more and more people joining social media sites and using them regularly as well as efficiently, the social media industry is bound to become bigger in the coming years! It’s booming in an unprecedented manner and the social media wave isn’t ending...
The miraculous advent of social media and other communication channels have revolutionized the way a hotel communicate with their guests. Traditionally, most businesses rely on phone and email communication to engage their clients. However, things have changed so much over the last couple of years and every business is finding new and innovative ways to engage...
It’s a world-wide known fact that in the hotel realm, the primary focus has always been about creating a positive customer experience which a guest must remember while they are leaving your hotel with wonderful memories of their journey giving it an emotional touch. It should be so awe-inspiring that they must share it on...
If you’re not living under a rock you’d know that Kerala has been hit with heavy floods few days back! But the latest news revealed that there is an indication of easing of rain in Kerala! An orange weather alert (which signals preparedness) has been issued across 11 districts out of the 14. Saying all that, now,...
Often times the spectrum of customer service ends up in a frustrating circle. The hospitality industry is ever-changing and a close eye must be kept on keeping up with those responsible for solid five star customer service! To attain the best levels of guest experience you must focus on the tools that you utilize in...
In this competitive digital age, it is crucial to stay ahead of the curve & know the latest hotel marketing strategies to survive in this competitive niche. Your business could suffer a lot if you don’t adapt to these new trends which would leave you in danger of falling behind! Whether you own a chain...
In our earlier published blog, we have discussed how a hotel management system can drive more revenue. So, without any further ado, let us delve deeper into the topic and know a few basic things about hotel management software. Think about it: is there anything worse than buying the wrong size pants? You spend 15 minutes...
Technology in the hotel industry continues to advance at a rapid pace and hotel management system (HMS) remains essential for hotel managers looking to improve the running of their business. With such installed system or software, a hotel operator can quickly streamline their administrative processes and betterize their overall system. The key to reaping the...
Marketing your hotel via online travel agencies can be a complicated endeavor because there are many options to choose from with varying commission levels, target markets, and other features. Online travel agencies, or OTAs, were originally designed to sell excess inventory in times of slow demand. Today, OTAs drive the majority of bookings around the...
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