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CUSTOMER EXPERIENCE
Before delving deeper into this topic, let us know the basics- What is a chatbot? According to Wikipedia, a chatbot is a computer program which conducts a conversation via textual or auditory methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatbots...
Why Internet of Things? IoT comes into picture in hotels because the guest wants to interact with its hotel world in the same way it interacts with the world at home. Stats on Internet of Things Barry Greenstein of Greenstein Holdings LLC noted that a forecasted 30 billion devices would be connected to the Internet by 2020, contributing...
In the previous blog we talked about the emerging trends in this niche, so, let’s continue, again!   Technology is advancing at a faster pace than ever before, and this is changing both the expectations of patrons as well as the way in which the hospitality industry conducts its business. Some of the trends in industry are leading to great improvements and...
Once long ago, hotels, motels and other hospitality businesses occupied a fairly simple space in people’s lives—they were a place for guests to lay their heads away from home. But anyone who’s spent time in the hospitality industry in the last several years knows that the role of technology in hospitality businesses has drastically expanded....
Smart is the new cool! Nowadays, the hospitality industry is adapting numerous technology trends to survive in the long run because they know that if they can’t they will lose. Keeping the point in mind, many hotels giants like Marriott Hotels have introduced the first ever in-room virtual reality travel experience. The best part of utilizing VR...
What are chatbots? According to Wikipedia, a chatbot (also known as a talkbot, chatterbot, Bot, IM bot, interactive agent, or Artificial Conversational Entity) is a computer program which conducts a conversation via textual or auditory methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the...
Nowadays, the progressive nature of customer experience and keeping up with guests for their needs, expectations and demands is a matter of pivotal focus for the hospitality industry. As James Cash Penney once said, “Courteous treatment will make your customer a walking advertisement.” For a hospitality industry, one of the unavoidable important factors is to increase their...
You might not realize, but your hotel website is the most important distribution channel you’ll EVER possess. It isn’t just potential guests who can browse information about your property, it’s also customers who can make direct bookings and ensure that you don’t have to pay hefty OTA commissions. It might seem like a lot of...
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