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CHATBOTS
Let’s address the elephant in the room by stating a fact. Chatbots revolution began in early 2016 and in no less than 6 months, all major tech giants either launched a bot development platform. Either they have created their own chatbot or both. According to Gartner’s report, by 2020, 85% of customer interactions will be...
Just when you think you have introduced enough technology and automated almost all possible services and operations in your hotel, there’s always something new that pops up and makes our head go round! And this time– it’s chatbots. With new technology coming up every year, chatbots are the new hype in the market. With more...
The technology is evolving at an unstoppable rate. There was a time when paper notebooks were used to maintain the hotel’s data which again replaced with a computer system. And now these trends are also changing with the mobile devices supporting GPS, chatbots, games, amusements, and many more. Hotel booking is just a few click...
The hospitality industry is one of the fastest growing sectors in the world as tens of thousands of tourists and business travelers are going from one place to another in order to attend vacations, seminars, and business meetings. Since this niche is rapidly blooming, the demand for implementing the latest technologies is highly increasing and...
Even in our very own online, interconnected world, it is easy to become disconnected or disembodied from the market. After all, when you don’t often get to meet and greet live people, it is easy for your customers to just become statistics. Once your business loses the human touch, it will lose its soul and...
Before delving deeper into this topic, let us know the basics- What is a chatbot? According to Wikipedia, a chatbot is a computer program which conducts a conversation via textual or auditory methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatbots...
The ‘chatbot’ has been a buzz-word over the past few months across a wide range of industries. In two years time the average person will have more conversations with bots than with their spouse – according to Gartner. 2018 so far has seen an explosion of various chatbots available on popular messaging apps coupled with easier...
As we speak, somewhere in the world- a customer or a hotel guest is chatting with an agent to get their job done and to solve the issue. On the other hand, someone who is tech-savvy must have employed a chatbot or a voice-based solution to get the work done and solve the guest issue. The importance...
The hospitality industry is one of the fastest growing sectors in the world as tens of thousands of tourists and business travellers are going from one place to another in order to attend vacations, seminars, and business meetings. Since this niche is rapidly blooming, the demand for implementing the latest technologies is highly increasing and...
What is mobile engagement? Mobile engagement is a proactive method of pushing compelling experiences to mobile users at the right time and place. Nowadays, around 75% of the people worldwide use a smartphone and they use it to solve almost everything in their daily lives. By connecting with consumers and stimulating their interest at precise moments and...
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