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Hotel Chatbots
The ‘chatbot’ has been a buzz-word over the past few months across a wide range of industries. In two years time the average person will have more conversations with bots than with their spouse – according to Gartner. 2018 so far has seen an explosion of various chatbots available on popular messaging apps coupled with easier...
As we speak, somewhere in the world- a customer or a hotel guest is chatting with an agent to get their job done and to solve the issue. On the other hand, someone who is tech-savvy must have employed a chatbot or a voice-based solution to get the work done and solve the guest issue. The importance...
Smart is the new cool! Nowadays, the hospitality industry is adapting numerous technology trends to survive in the long run because they know that if they can’t they will lose. Keeping the point in mind, many hotels giants like Marriott Hotels have introduced the first ever in-room virtual reality travel experience. The best part of utilizing VR...
The hospitality industry is one of the fastest growing sectors in the world as tens of thousands of tourists and business travellers are going from one place to another in order to attend vacations, seminars, and business meetings. Since this niche is rapidly blooming, the demand for implementing the latest technologies is highly increasing and...
What are chatbots? According to Wikipedia, a chatbot (also known as a talkbot, chatterbot, Bot, IM bot, interactive agent, or Artificial Conversational Entity) is a computer program which conducts a conversation via textual or auditory methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the...
Nowadays, the progressive nature of customer experience and keeping up with guests for their needs, expectations and demands is a matter of pivotal focus for the hospitality industry. As James Cash Penney once said, “Courteous treatment will make your customer a walking advertisement.” For a hospitality industry, one of the unavoidable important factors is to increase their...
 Following our last article about 6 reasons why your hotel needs a chatbot, in this post we focus on the simple ways to increase the number of people who are using your hotel chatbot. Well, for those who are still unaware, chatbots are conversational robot agents designed to imitate human conversation with its human users. Powered by...
Following our last article about 6 Reasons why you should implement Chatbots for your Hotel, you’ve got to know what it takes to build one. However, if you’ve managed to miss out on what a chatbot is, then you’ve also unintentionally drifted past the hottest tech of 2017. For the benefit of those, a computer programme...
Time and again, technology is constantly advancing towards automation of interaction with the environment around us. They say Chatbots are the future, and we say that Artificial Intelligence (AI) is what brings human interactions and perfection together. When it comes to the hospitality industry, many entrepreneurs and organisations are adopting or looking towards in-house apps,...
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