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Hotel Chatbots
Let’s address the elephant in the room by stating a fact. Chatbots revolution began in early 2016 and in no less than 6 months, all major tech giants either launched a bot development platform. Either they have created their own chatbot or both. According to Gartner’s report, by 2020, 85% of customer interactions will be...
Just when you think you have introduced enough technology and automated almost all possible services and operations in your hotel, there’s always something new that pops up and makes our head go round! And this time– it’s chatbots. With new technology coming up every year, chatbots are the new hype in the market. With more...
The technology is evolving at an unstoppable rate. There was a time when paper notebooks were used to maintain the hotel’s data which again replaced with a computer system. And now these trends are also changing with the mobile devices supporting GPS, chatbots, games, amusements, and many more. Hotel booking is just a few click...
A hotel chatbot can redefine guest experience by engaging guests in unique ways! On the other hand, a hotel mobile application is nifty and can do a lot in terms of guest engagement! But do you know which one is the best for hospitality industry? A chatbot can be deployed on a website or Facebook...
The hospitality industry is one of the fastest growing sectors in the world as tens of thousands of tourists and business travelers are going from one place to another in order to attend vacations, seminars, and business meetings. Since this niche is rapidly blooming, the demand for implementing the latest technologies is highly increasing and...
From developing hyper-personalized guest experiences to identifying unrecognized revenue opportunities, AI empowers innovation and growth by distilling information and deducing patterns into actionable insights which in turn will generate better hotel bookings and ROI at the same time. With the inception of 21st century, myriads of industries that remain adamant to integrating new technological revolutions are most...
According to the definition provided by Google, a chatbot is a computer program designed to simulate conversation with human users, especially over the world wide web. It’s not at all a new fact to state that the chatbots have been garnering all the buzz these days, especially in 2017-2018. As a matter of fact, you...
Even in our very own online, interconnected world, it is easy to become disconnected or disembodied from the market. After all, when you don’t often get to meet and greet live people, it is easy for your customers to just become statistics. Once your business loses the human touch, it will lose its soul and...
Let’s cut to the chase and start with, why a hotel needs chatbot? Competition in the hospitality niche is ever increasing and to stay ahead of the curve all the hoteliers are devising some strategies and working on it to execute it properly so that their hotel bookings and revenue might increase. One surefire way...
Before delving deeper into this topic, let us know the basics- What is a chatbot? According to Wikipedia, a chatbot is a computer program which conducts a conversation via textual or auditory methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatbots...
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