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Customer Experience
The hotel industry is growing worldwide rapidly with high & good outlook of occupancy which includes the revenue per available room and also the average daily rates. Even more, by 2018, the total hotel revenues are expected to exceed half a trillion USD. Yet, the managers working in the hotel industry always face with constant...
In our previous blog, we have enlightened you on how AI is improving the existing guest experience in hotels via machine learning and automation! As said, this is going to be a blog-series; we will discuss about– how AI can automate concierge services in hotels through this blog. So, let’s continue! Many of us now use small doses of...
In this blog, we will discuss everything about AI! This is a blog-series and will consist of 3 parts to understand the topic better. This first part is all about — how AI can improve the guest experience in the hotel. A fact to be told, more number of hotel and tourism chains across the...
Even in our very own online, interconnected world, it is easy to become disconnected or disembodied from the market. After all, when you don’t often get to meet and greet live people, it is easy for your customers to just become statistics. Once your business loses the human touch, it will lose its soul and...
Let’s cut to the chase and start with, why a hotel needs chatbot? Competition in the hospitality niche is ever increasing and to stay ahead of the curve all the hoteliers are devising some strategies and working on it to execute it properly so that their hotel bookings and revenue might increase. One surefire way...
Before delving deeper into this topic, let us know the basics- What is a chatbot? According to Wikipedia, a chatbot is a computer program which conducts a conversation via textual or auditory methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatbots...
The ‘chatbot’ has been a buzz-word over the past few months across a wide range of industries. In two years time the average person will have more conversations with bots than with their spouse – according to Gartner. 2018 so far has seen an explosion of various chatbots available on popular messaging apps coupled with easier...
In the previous blog we talked about the emerging trends in this niche, so, let’s continue, again!   Technology is advancing at a faster pace than ever before, and this is changing both the expectations of patrons as well as the way in which the hospitality industry conducts its business. Some of the trends in industry are leading to great improvements and...
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