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Customer Experience
Just when you think you have introduced enough technology and automated almost all possible services and operations in your hotel, there’s always something new that pops up and makes our head go round! And this time– it’s chatbots. With new technology coming up every year, chatbots are the new hype in the market. With more...
When we talk about hotel management, the first thing that comes to our mind is the role of a hotel manager. A hotel manager should be confident, approachable and an adventurous person who would embrace any challenge that is thrown upfront him; long-story-short, they aren’t afraid to try new things! A hotelier should be always...
For hotels, successful marketing depends on addressing a number of key points. These include: what a company or an industry like a hotel is going to produce; how much a hotel is going to charge; how that particular hotel is going to deliver its products or services to the guests; and how it is going...
Personalization is one of the most important and happening buzzwords which is dominating the hospitality industry since early 2017. Hoteliers are now better able to collect, store and retrieve data in order to give guests a far more personalised experience, hotel and travel brands must remain relevant in an increasingly competitive area of client service. Every hotel...
The importance of social media in business is growing at dramatic speed. With more and more people joining social media sites and using them regularly as well as efficiently, the social media industry is bound to become bigger in the coming years! It’s booming in an unprecedented manner and the social media wave isn’t ending...
The miraculous advent of social media and other communication channels have revolutionized the way a hotel communicate with their guests. Traditionally, most businesses rely on phone and email communication to engage their clients. However, things have changed so much over the last couple of years and every business is finding new and innovative ways to engage...
It’s a world-wide known fact that in the hotel realm, the primary focus has always been about creating a positive customer experience which a guest must remember while they are leaving your hotel with wonderful memories of their journey giving it an emotional touch. It should be so awe-inspiring that they must share it on...
The Hotel Industry has evolved at a rapid pace in the past few decades. From accommodation types to the sources of reservations, from hotel management systems to guest experience strategies, everything has come a far way, thanks to technology. Today, you can look for and book a room in a hotel thousands of miles away,...
Online reviews can make or break any business! These online reviews have become crucial for both the potential customers as well as business owners. An online review helps a potential customer to know and dig deeper the post-buying experiences before making a purchase or they can know more about your hotel via positive/negative reviews submitted...
A melange of hotels —from tiny boutiques to the biggest chains are partnering with technological giants to bring the guests an amazing in-room experience including the modern services that comes across with myriads of digi-platforms. Presuming you’re going berserk by the queue that you see at the front desk to go directly to your room...
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