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Team Trilyo
The technology is evolving at an unstoppable rate. There was a time when paper notebooks were used to maintain the hotel’s data which again replaced with a computer system. And now these trends are also changing with the mobile devices supporting GPS, chatbots, games, amusements, and many more. Hotel booking is just a few click...
A hotel chatbot can redefine guest experience by engaging guests in unique ways! On the other hand, a hotel mobile application is nifty and can do a lot in terms of guest engagement! But do you know which one is the best for hospitality industry? A chatbot can be deployed on a website or Facebook...
As a hotel manager, if you’ve been struggling to increase search traffic to your hotel website, improve newsletter signups, acquire more leads, and attain more guests than before, it’s quite possible that your bounce rate is way too high! In layman’s terms, visitors and guests who come to your landing page bounce off immediately, before...
1. When & how did you enter the hospitality space? After College where I majored in Hotel, Restaurant & Travel Management. My 1st job was a Housekeeping Manager for Courtyard Marriott where I went through Marriott’s ID Training Program. 2. Aspire our readers by taking them through your journey? From starting as a housekeeping manager...
The direct and indirect benefits of a Revenue Management System are plenty, as are the myths surrounding this concept. Unless these myths are dispelled, they pose a severe threat to the long-term success of hotels. The capabilities of such a tool cannot be replicated by any other system nor will manual intervention help since the...
In recent years, online reputation management for hotels has emerged as a critical function; a means of measuring guest satisfaction, guiding improvements, and attracting more bookings. According to a recent TripAdvisor survey of over 10,000 hospitality businesses worldwide, online reputation management is the top investment priority in 2018, outranking renovations, marketing, staff training, and technology....
Personalization is one of the most important and happening buzzwords which is dominating the hospitality industry since early 2017. Hoteliers are now better able to collect, store and retrieve data in order to give guests a far more personalised experience, hotel and travel brands must remain relevant in an increasingly competitive area of client service. Every hotel...
Some of the characteristics and activities of a successful hotel business are proper presentation and constant improvement of qualitative services, which exceeds the expectations of customers in every way including from pre-booking to post-stay. The choice of hotels becomes one of the main issues of discussion: the variety of the hotel services, quality, reliability, and price...
From Social Media Blogging to being a Hotel Marketing Expert, Are Morch works closely with Hotels to create Social Media strategies that fit their needs and properties. His career has revolved around hotel management and he is very passionate about this topic. We got the opportunity to interview the Hotel Marketing veteran about his journey...
The competition between the independent and chain hotel is growing and each of them is trying to survive in the economy via redefining the guest experience thereby attracting more guests (millennial and business travelers) towards their respective hotels. There are different types of strategies that are used by independent as well as chain hotels. An Independent and...
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