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Gaurav
Let’s address the elephant in the room by stating a fact. Chatbots revolution began in early 2016 and in no less than 6 months, all major tech giants either launched a bot development platform. Either they have created their own chatbot or both. According to Gartner’s report, by 2020, 85% of customer interactions will be...
The hospitality industry is one of the fastest growing sectors in the world as tens of thousands of tourists and business travellers are going from one place to another in order to attend vacations, seminars, and business meetings. Since this niche is rapidly blooming, the demand for implementing the latest technologies is highly increasing and...
What is mobile engagement? Mobile engagement is a proactive method of pushing compelling experiences to mobile users at the right time and place. Nowadays, around 75% of the people worldwide use a smartphone and they use it to solve almost everything in their daily lives. By connecting with consumers and stimulating their interest at precise moments and...
Nowadays, the progressive nature of customer experience and keeping up with guests for their needs, expectations and demands is a matter of pivotal focus for the hospitality industry. As James Cash Penney once said, “Courteous treatment will make your customer a walking advertisement.” For a hospitality industry, one of the unavoidable important factors is to increase their...
Following our last article about 6 Reasons why you should implement Chatbots for your Hotel, you’ve got to know what it takes to build one. However, if you’ve managed to miss out on what a chatbot is, then you’ve also unintentionally drifted past the hottest tech of 2017. For the benefit of those, a computer programme...
Winning the hearts of guests has always kept hoteliers on their toes. Smartphones and tablets already control almost every aspects of our lives — from business to travel, grocery shopping to medical appointments. Self-service claims have become the present age currency.